Get help - Private Renters in Camden
We can support you while renting from a private landlord or managing agent.
Council tenants
The information here is for private renters only. There are different ways to get help from the council as a council tenant.
Support for private renters
We have information online that can support you with:
- finding an affordable home in Camden
- financial help
- harassment from your landlord or being threatened with eviction
- being threatened with homelessness
- understanding your tenancy agreement
- problems with your deposit
- noise disturbances
- anti-social behaviour
If you live in a House of Multiple Occupation (HMO), which means sharing a home with people who are not your family, your landlord needs a licence. Check if your landlord has a HMO licence.
There are also charities and organisations who can give you advice as a private renter.
Complain about your landlord or managing agent
If you’ve told your landlord or managing agent about an issue and you’re unhappy with their response, you can request support from us using our online form.
Before using the form
If your complaint is about disrepair or poor management, you should tell your landlord you’re unhappy first. You can do this using any method (such as email, phone call, in person), but doing it in writing helps to keep a record.
If you’re a housing association tenant, report the problem to your landlord first. Check with the housing association how long your landlord should take to reply to you.
When not to use this form
If you’re a council tenant, follow the council’s complaints process.
Report it to the noise team if you have a complaint about:
- noise or poor sound insulation
- smoke
- dust
- odours
- light pollution
- concerns about air quality within your home
We cannot help with leaseholder and freeholder disputes.
Complain to us online
If you cannot resolve your housing problem, complete our online form to make a complaint to us.
You’ll be asked:
- your contact details
- your address and living situation
- contact details for the landlord or managing agent
- what your complaint is about
You can upload:
- a copy of your tenancy agreement
- photos of the complaint
- any correspondence with your landlord (such as emails, messages, letters or phone records)
If you need help to make a complaint
We can offer support if you need help to make a complaint. Find ways to get in touch with us, including SignVideo and visiting our offices.
What happens next
We’ll review your complaint and contact you within 10 working days. We’ll explain the next steps and how we can support you.
We will not contact your landlord or managing agent before speaking to you.
